gem188 Platform Privacy Notice

This page describes what we collect when you use gem188 and how we keep that data protected. We collect personal information to verify your identity, process your payments, and comply with financial regulations in supported jurisdictions.

Our privacy practices reflect our commitment to transparency. We explain what data we hold, who has access to it, how long we retain it, and what rights you have to request, correct, or delete your information. We do not sell your data to third parties for marketing purposes. We share information only where required by law or to process your transactions.

Read this notice carefully. If you have questions about how we handle your data, contact our privacy team using the details at the end of this page.

What Data We Collect on gem188

We collect personal information in several categories. During account registration, we collect your email address, full name, date of birth, mobile phone number, and residential address. These details are required to verify your identity and comply with Know Your Customer (KYC) regulations in supported jurisdictions.

During KYC verification, we collect copies of your government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We store these documents securely and use them only for identity verification and anti-money laundering compliance. We do not use your ID photos for facial recognition or any purpose beyond verification.

Account Data

Email, name, date of birth, phone, address. Used for account management and regulatory compliance.

Identity Documents

ID photos and proof of address. Stored securely and used only for KYC verification.

Payment Information

Payment method details (e-wallet or bank account). Processed by our payment partners; we do not store full banking credentials.

Activity Logs

Bets placed, games played, deposits, withdrawals, login times. Retained for fraud prevention and account history.

When you use gem188, we collect transaction data: deposits, withdrawals, bets placed, games played, and outcomes. We log your login times, IP addresses, and device information to detect suspicious activity and prevent fraud. We also collect information about your interactions with our customer support team—chat transcripts, email correspondence, and support tickets—to resolve issues and improve our service.

How We Use Your Data on gem188

We use your personal information for specific purposes. Account verification and KYC compliance are mandatory—we cannot provide services without confirming your identity. Payment processing requires us to share your payment method details with our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals. We do not store your full banking credentials; our payment partners handle that encryption.

We use your activity logs to detect fraud, prevent money laundering, and investigate disputes. If you report a bet settlement issue or a balance discrepancy, we review your transaction history to resolve it. We also use aggregated, anonymized data (not linked to your identity) to improve our platform—analyzing which games are popular, which payment methods are preferred, and where technical issues occur.

Third-Party Processors and Data Sharing

We share your data with third parties only where necessary to provide our service or comply with law. Our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment method details to process transactions. Our hosting provider stores our servers and databases; your data is encrypted both in transit and at rest. Our compliance and anti-money laundering service provider receives transaction data to screen for suspicious patterns and regulatory violations.

We may disclose your information to law enforcement, financial regulators, or tax authorities if required by law or court order. We will notify you of such requests unless legally prohibited from doing so. We do not sell your personal data to third parties for marketing or advertising purposes. We do not share your data with unrelated businesses or data brokers.

Your Rights and Data Protection on gem188

Your Rights to Access and Control Your Data

You have the right to request a copy of all personal data we hold about you. Contact our privacy team with your request; we will provide a downloadable file containing your account information, transaction history, and any documents we have collected. You also have the right to correct inaccurate information—if your address or phone number has changed, update it in your Account Settings or contact us for assistance.

You have the right to request deletion of your data, subject to legal holds. If your account is closed and you have no outstanding disputes or regulatory obligations, we will delete your personal information after a retention period (typically 7 years for financial records to comply with anti-money laundering regulations). During this retention period, your data remains protected but may not be accessible to you. After the retention period expires, we securely delete or anonymize your data.

Data Security and Encryption on gem188

We protect your data using industry-standard encryption and access controls. Your password is encrypted using one-way hashing; we cannot decrypt it, and neither can our staff. When you log in, we verify your password against the encrypted version without ever seeing the original. All data transmitted between your device and our servers uses TLS (Transport Layer Security) encryption—the same standard used by banks.

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. Access to your personal data is restricted to authorized staff members who need it to perform their job (customer support, compliance, payment processing). We do not grant access to marketing or product teams. Our data centers maintain physical security—access is controlled, monitored, and logged.

Cookies and Tracking on gem188

We use cookies to remember your login session, store your language preference, and track your activity on our platform for analytics purposes. Cookies are small text files stored on your device; they do not contain personal information directly, but they link to your account. You can disable cookies in your browser settings, but this may affect your ability to use gem188 (for example, you may be logged out after each page refresh).

We use analytics tools to understand how users interact with gem188—which pages are visited, how long users stay, which games are popular. This data is aggregated and anonymized; we do not track individual users across external websites. We do not use third-party advertising networks or retargeting pixels that follow you across the internet.

Data Retention and Deletion on gem188

We retain your personal data for as long as your account is active, plus a retention period afterward. Account data (name, email, address) is retained for 7 years after account closure to comply with anti-money laundering and financial regulations. Transaction records (bets, deposits, withdrawals) are retained for 7 years for audit and dispute resolution purposes. Identity documents (ID photos, proof of address) are retained for 3 years after account closure, then securely deleted.

If you request account deletion before the retention period expires, we will anonymize your data (remove your name, email, and personal identifiers) but retain transaction records as required by law. You can request a copy of your data before deletion; we will provide it in a standard format (CSV or JSON) within 30 days of your request.

International Data Transfers and Jurisdiction

Our servers may be located outside your jurisdiction. When you use gem188 from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed and stored on servers in other countries. By opening a gem188 account, you consent to this international data transfer. We ensure that data transfers comply with applicable data protection laws and that our international partners maintain the same security standards we do.

Our privacy practices are governed by the laws of the jurisdictions where we operate. If you have a data protection complaint, you may contact your local data protection authority. We will cooperate with regulatory investigations and provide information as required by law.

Contact Us About Your Privacy

If you have questions about our privacy practices, wish to exercise your rights (access, correction, deletion), or want to file a complaint, contact our privacy team. You can reach us via email at [email protected] or through our live chat support during business hours. Provide your account username or email address so we can locate your records quickly. We will respond to privacy requests within 30 days.

We review and update this privacy notice periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email and in-app notification. Your continued use of gem188 after a privacy notice update constitutes your acceptance of the new terms. If you do not agree with a change, you may close your account before the change takes effect.